Alarm System Operation FAQ's

NTX security features quality DSC alarm systems. If your question isn�t listed below, contact us to get an answer.

1. Why is my keypad beeping periodically and/or my trouble light on?
   To trouble shoot: Press *2 on keypad. What zone lights up?

   • Zone 1 - battery back-up is low.
   • Zone 2 - transformer is defective.
   • Zone 3 - telephone trouble.
   • Zone 4 - the system is having trouble communicating.
   • Zone 5 - fire system trouble. (see "how do I reset my smoke detectors?")
   • Zone 8 - reset the time and date.
2. How do I reset the time and date on my keypad?
   With most DSC Systems

   • Press *6
   • Press your four digit master code
   • 1
   • HH:MM (military time)
   • Press #

   
   DSC PowerSeries security systems:

   • Press *6
   • Press your four digit master code
   • 1
   • HH:MM (military time)
   • MM:DD:YY
   • Press #
3. How can I make my keypad chime when the doors open?
   Press * 4 on the keypad. This will enable/ disable the chime feature. If this does not work, contact our service department.
4. How do I change my master code?
   • Press * 5 on the keypad
   • Enter your four digit master code
   • (40)
   • Enter your new four digit master code
   • Press *
5. My memory light is lit on my keypad, what do I do?

   Your system has alarmed since the last time you have armed the system!!! Please cautiously check your home and family. (We recommend with the proper authorities.) Investigate the cause of the alarm. The zone that caused the problem should be designated on the keypad (zone light lit). Use extreme caution when entering dwelling where the alarm has been activated.

   To turn off the memory light, simply arm and disarm the system by entering your four digit master code.

   Call for service if needed. If it is a false alarm, the system will need to be serviced to avoid false alarm fines from your police department.

6. Why are my smoke detectors beeping? How do I reset my smoke detectors? 

   If the smoke detectors are beeping and the trouble light on the keypad is not lit, the smoke detectors are most likely not tied into your security system. These smoke detectors would not have been installed by NTX Security. Although we cannot help you with your existing "built in" detectors, please contact NTX Security to have your system upgraded to our specially designed smoke and heat detectors to provide quality life saving smoke and fire detection.

   If the trouble light on the keypad is lit:

   • Press *2.  If zone 5 is lit then the smoke detector alarmed and needs to be reset.
   • In order to reset the smoke detectors press *72.
   • Trouble light should turn off.

   
   Note: The cause of the smoke alarm should carefully be investigated. If unable to determine cause of smoke alarm, please contact NTX Security for service.
7. After replacing an exterior door, why is my keypad showing an open zone?
   The door you replaced had a security sensor in it. You will need to call our service department to schedule a technician to install a new contact in your new door. The service department can advise you of our rates.
8. How do I bypass a zone?
   • Press *1 on the keypad
   • Press the 2-digit zone number (e.g., 01, 02)
   • Press #
   • Arm system with your code
9. What days/times does NTX Security run Service Calls?
   Our service department is open Monday�Friday (8 a.m. � 5 p.m.).  However, afterhours / emergency service is available in some circumstances for an escalated service rates.
10. Why does my keypad display "not ready"?
    Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.
11. If I lose electric power, will my alarm system still work?
    Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.